Our VisionAt Rowan Tree we have one simple goal; to create a great hostel experience that guests enjoy and find truly memorable. This demands that we place guest satisfaction and safety at the heart of everything we do.
For our guests:
- Welcome and look after our guests with genuine hospitality.
- Provide an efficient service in a friendly and down-to-earth manner.
- Maintain the highest possible standards by continually evolving and investing in our facilities and staff.
- Provide a quality product that is value for money.
- Continually seek innovative and valuable feedback from our guests.
For our people:
- Provide an enjoyable, safe, fun and rewarding work environment.
- Encourage everyone to express their ideas and be respectful and understanding towards each other's needs.
- Invest in our people through training and development.
- Take pride in our services, facilities and the operational efficiencies of our business.
For our business:
- Conduct our business in a responsible and ethical manner.
- Make a commitment towards environmental care and management.
- Comply with all relevant health and safety legislation.
- Develop and nurture the business with a thorough understanding of our guests' wants and needs.
- Be a profitable operation.