FAQ'sQ. Where is Rowan Tree Hostel located?
A. We're right in the centre of town on Harmony Row, at the Clubhouse Bridge. Click here to view map.
Q. Is there a curfew?
A. No, we are open 24 hours and you may come and go as you please. All guests are issued with a security pass which they must present each time they enter the building.
Q. What's included in the price?
A. Included is your bed for the night, all bed linen, free hot showers 24 hours, a free light breakfast (tea, coffee, toast and juice), free WIFI & Internet access and full use of all the facilities.
Q. What are the check out and check in times?
A. Check out time is 10.30am. Guests can check in any time after 2pm. If you arrive before 2pm, you can store your bags in the luggage room.
Q. Are any bedrooms ensuite?
A. Yes, we have a large number of rooms with private bathroom and the rest are standard rooms with toilets and showers located on each floor.
Q. What safe keeping facilities are provided?
A. We provide large luggage lockers which can be hired for only €1 per day.
We also have security lockers for smaller items such as passports, wallets and laptops.
Q. What is the cancellation policy?
A. Cancellations must be received no later than 48 hours prior to arrival, otherwise your credit card will be charged for the first night.
Q. What methods of payment are accepted?
A. We accept Cash, Credit Card (Visa or MasterCard), and Debit Cards. When making a reservation a deposit or credit card number will be required to guarantee your booking. Payment can also be made by cheque or bank transfer 10 days prior to arrival.
Q. Do I have to be a member?
A. No, you do not have to be a member of any hostel organisation, but you will need a valid photo identification to check in i.e valid passport, drivers licence.